Shipping Policy

Orders Placed with UPS Shipping Option:

Orders placed before 3pm will ship the same day (excluding weekends).

Orders after 3pm will ship the next business day.

*All noted times are PST

Orders Placed with Flat Rate Ground Shipping Option:

Orders ship 1 business day after the order is placed and ship via USPS.

International Orders:

International orders ship within 1 business day after the order is placed.

International orders may have extra charges, you may be charged additional charges by your local Customs agency which we cannot control or predict the cost of. These include import taxes, luxury taxes, etc.

International order may be flagged for restrictions, you may be contacted by AViiQ customer service to adjust your shipping options. Example 1: If the destination only allows FedEx International Priority (This often occurs when the destination is not within the normal shipping route) Example 2: If the destination requires that the shipment include "Direct Signature" for delivery.

Order Cancellation for Orders Not Yet Shipped

If your product has not shipped and you wish to make a cancellation: Cancellations must be received before you have received a shipment confirmation. We ship all orders at 9am and 3pm so if you have not received a shipping confirmation and tracking number you can still cancel your order before these times. Keep in mind that we usually ship order the same day and next day at latest thus the window to cancel your order is very small so please reply to your order confirmation as soon as possible, if you need any changes made.

US Holidays and Weekends

Please note that we observe most US Holidays and our offices are closed on weekends (PST). Your order may not be shipped until the following business day after the observed holiday or weekend.
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